Privacy Policy

Information We Collect

When you use our expense tracking platform, we collect information that helps us provide better financial management tools. This includes data you provide directly and information we gather automatically.

Personal Information

• Your name, email address, and contact details when you register
• Financial data including expense categories, amounts, and transaction descriptions
• Account preferences and settings you customize
• Payment information for subscription services (processed securely through third-party providers)

Automatically Collected Data

• Device information including IP address, browser type, and operating system
• Usage patterns such as features accessed and time spent in the application
• Log data including access times and error reports
• Cookies and similar tracking technologies for improved user experience

How We Use Your Information

We use collected information primarily to deliver and improve our expense tracking services. Your financial data remains strictly confidential and is never shared for marketing purposes.

• Providing core expense tracking and financial reporting features
• Personalizing your dashboard and expense categories
• Sending important account notifications and service updates
• Improving our platform through usage analytics and user feedback
• Ensuring security and preventing fraudulent activities
• Complying with legal obligations under Malaysian data protection laws

Data Storage and Security

Your financial information is protected using industry-standard security measures. We understand the sensitive nature of expense data and implement multiple layers of protection.

Security Measures

• End-to-end encryption for all financial data transmission
• Secure cloud storage with regular automated backups
• Multi-factor authentication options for account access
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data

Data Retention

We retain your expense tracking data for as long as your account remains active. After account closure, we maintain essential data for seven years to comply with Malaysian financial record-keeping requirements, then securely delete all personal information.

Your Privacy Rights

Under Malaysian Personal Data Protection Act 2010 and international privacy standards, you have several rights regarding your personal information.

To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 21 days as required by Malaysian law.

Third-Party Services

SynapWave integrates with selected third-party services to enhance our expense tracking capabilities. We carefully vet all partners and ensure they meet our privacy standards.

Service Providers We Use

• Cloud hosting providers for secure data storage and platform reliability
• Payment processors for subscription billing (they handle payment data separately)
• Email services for account notifications and important communications
• Analytics tools to understand platform usage and improve features

These partners are contractually bound to protect your information and cannot use it for their own purposes. We never share detailed expense data with analytics or marketing services.

Cookies and Tracking

We use cookies and similar technologies to improve your experience with our expense tracking platform. Most cookies are essential for platform functionality.

Types of Cookies

• Essential cookies required for login, security, and core expense tracking features
• Preference cookies that remember your dashboard settings and display options
• Analytics cookies that help us understand which features are most useful

You can control cookie settings through your browser, though disabling essential cookies may affect platform functionality. We don't use cookies for advertising or cross-site tracking.

International Data Transfers

While SynapWave operates primarily within Malaysia, some of our trusted service providers may process data in other countries with adequate data protection standards.

Any international transfers are protected by appropriate safeguards including:

• Data processing agreements that meet Malaysian privacy requirements
• Encryption during transit and storage
• Regular audits of international service providers
• Compliance with both Malaysian and destination country privacy laws

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our services or legal requirements. Significant changes will be communicated through email and prominent platform notifications.

Minor clarifications or additional protections may be implemented without notice, but we'll always maintain or strengthen privacy protections, never weaken them.

We encourage you to review this policy periodically, especially before providing new types of personal information to our platform.

Contact Information

For any questions about this privacy policy or how we handle your personal information, please contact our privacy team:

We're committed to addressing your privacy concerns promptly and transparently. Our team typically responds to privacy inquiries within two business days.